Complaints

If you are unhappy with any part of the service provided by Motor Resolve (a trading style of Claim 4 Misleading Financial Advice Limited), please tell us. We take every complaint seriously and it helps us put things right.

How to complain about Motor Resolve. Email [email protected] or write to Claim 4 Misleading Financial Advice Limited, 8 Church Lane, Leeds, West Yorkshire, LS15 8BD. We will acknowledge your complaint promptly, investigate it, and send you our final response within eight weeks.

If you are not satisfied with our final response, or eight weeks have passed, you can refer your complaint to the Financial Ombudsman Service free of charge at financial-ombudsman.org.uk or 0800 023 4567.

Complaints about the handling of your claim. Your claim is handled by Parker Kerrigan (Harcus Parker Limited, SRA No. 653501). Complaints about their service follow their complaints procedure, set out in your client care pack, with the right to escalate to the Legal Ombudsman at legalombudsman.org.uk.