Privacy Notice (mr-v1.1)

Motor Resolve is a trading style of Claim 4 Misleading Financial Advice Limited (company no. 12268101, ICO registration ZA752318). Claim 4 Misleading Financial Advice Limited is the data controller for information submitted through this site.

Who your claim is shared with. If you sign up, your details are passed to Parker Kerrigan, a trading name of Harcus Parker Limited, solicitors (SRA No. 653501), who handle your claim and become a controller of your information for that purpose. We will disclose personal data to our partner Valid8 IP Ltd for the provision of a soft credit search to locate your car finance agreements and identity information which may include Equifax Ltd, Experian Ltd, TransUnion with no impact on your credit score. You can access Valid8 IP's privacy policy here. If you'd like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN) transunion.co.uk/crain; equifax.co.uk/crain; experian.co.uk/legal/crain.

What we collect and why. Alongside the details you submit, we collect technical information about your visit, including your IP address, device characteristics, how you arrived at this site, and how the form was completed. We process this under our legitimate interest in fraud prevention: verifying that claims enquiries are genuine protects consumers whose details could otherwise be misused, and is required of us as a regulated claims business. Where you sign, we also keep a copy of your signature and a record of the exact consent wording shown, the time, IP address, page and device, so your instruction can be evidenced.

Automated checks. Enquiries are automatically screened for signs of fraud. No enquiry is rejected automatically. A person reviews any enquiry our checks flag.

Marketing. We only contact you for marketing where you have separately opted in, and you can withdraw that consent at any time by emailing [email protected].

Advertising measurement. This site uses advertising pixels from Meta and TikTok to measure the performance of our advertising, including recording that a page was visited or an enquiry submitted. These pixels may set cookies and share limited technical data with those platforms, who act as controllers of that data under their own privacy policies. You can limit ad tracking through your browser settings and the ad preferences in your Meta and TikTok accounts.

Retention. Records are retained for six years after your case closes, in line with regulatory record-keeping requirements, then deleted.

Your rights. You can request access to, correction of, or deletion of your data, and you can complain to the ICO ico.org.uk. Contact: [email protected].